Ludwig Pictures – FAQs

What is the relationship between Ludwig Pictures and Ludwig Express?

KDL INTL LLC operates Ludwig Pictures and Ludwig Express. On Ludwig Pictures, KDL INTL LLC represents Katherine Dolgy Ludwig’s original paintings, and original printmaking, and posters made from these original artworks. On Ludwig Express, KDL LLC INTL represents Katherine Dolgy Ludwig in placing original art by the artist on adult, youth, and children’s fashion, fabric, accessories, carries, dog items, home and office decor.

Care Instructions 

What is the best way to care for my paintings? 

Art is a special purchase, and with the proper care will retain its beauty for centuries! All framing should be completely acid free, using the acid free materials and glazing your framer knows will preserve the lively color of the painting. The artist favors a ‘shadow box’ framing wherein the glazing never touches the paper, to eliminate the possibility of condensation or marking of the paper over time. Float framing also shows off the pretty decal edge natural to the Arches paper. North light is best, but stronger light for parts of the day is lovely in bringing forward the colors and allowing the light to shine from behind the transparent pigment and light up the surface like a stained glass window of color. The artist favors slightly ecru ie ‘buff’ acid free matts, Japanese acid free tape in small amounts to allow the ‘paperness’ of the painting to float freely as possible (never glue down a painting!), in this way lightly affixed to an acid free matt board that is at least 1.5 – 2.5 in bigger on all sides equally. The float frame itself may have clear glass or uv protection in sunnier situations, and the artist prefers gold painted wood, but this depends on the taste of the purchaser and the given situation of the other objects in the room. Enjoy seeing your painting in the changing light all day and in the changing of the seasons. Art is refreshing and ever beautiful!

What is the payment, delivery, and insurance procedure?

Payment of the painting price is by direct deposit on the Ludwig Pictures website, with applicable taxes calculated at checkout. Original art is unframed and well packaged. Complimentary free local pickup is available depending on where the client is asking to receive the painting. If the work is to be sent, delivery and insurance options will be presented to the client before the work is shipped, for those third parties applicable additional fees.

Posters arrive with free delivery in one of your three frame choices.  They are digitally printed from the original paintings and therefore will have individual small variances as part of the process. It’s important that you know how to take care of everything in the best way possible! We use high-quality inks that won’t fade for a long time if taken care of properly. To ensure that your posters’ brilliant luster lasts for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft dry cloth or a feather duster.

DELIVERY

When will I get my order?

Usually an original painting after payment is received takes about 10-14 business days to arrange insurance and delivery. Local pickup is usually available within 5-10 days.

Usually, it takes 5 business days to fulfill a poster order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3-4 business days
• Europe: 6-8 business days
• Australia: 2-14 business days
• Japan: 4-8 business days
• International: 10-20 business days
• Where will my order ship from?
  Ludwig Pictures originates paintings worldwide depending on where the artist is traveling. Posters are made and framed for delivery in the location most local to the client and Ludwig Pictures will pay for free delivery, not including any customs fees the shipment may incur.
• Will I be charged customs for my order?
  An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. All customs and duties are the responsibility of the recipient of the order.
• My order should be here by now, but I still don’t have it. What should I do?
• You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@ludwigpictures.com
  Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for an mistakes in the delivery address
• Ask your local post office if they have the package
• Stop by your neighbors’ in case the courier left the package with them
• If the shipping address was correct, and the package wasn’t left at the post office or at your neighbors’, get in touch with us at support@ludwigpictures.com with your order number.
• If you did find a mistake in your delivery address of your poster, we can send you a replacement order, but shipping will be at your own cost. In the event of a mistake in your delivery address of your painting, this is the responsibility of the client and their insurer since original art cannot be replaced.

Orders

How are your paintings made? 

The artist makes her paintings spontaneously in front of every subject. There is no plan. She pays attention and paints looking for the light in front of her. She uses only the primary colors to mix every hue and light value, allowing the brightness of the paper to shine through. She signs and dates the back of the painting, but if possible she will sign the white decal edge of the front of the painting on request.

How are your posters made?

Ludwig Pictures works with locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@ludwigpictures.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@ludwigpictures.com within four days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

Since all our items are custom made, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@ludwigpictures.com!

Do you offer refunds?

Refunds are only offered to customers of posters that receive the wrong items or damaged items. If any of these apply, please contact us at support@ludwigpictures.com with photos of wrong/damaged items and we’ll sort that out for you. Paintings cannot be returned but if they are received damaged this is a matter to be resolved with the insurer.

Can I exchange?

At this time, we don’t offer exchanges on paintings or posters. Paintings are one of a kind, so care should be taken to imagine the work on your wall in your frame since there are no returns, Before sending Ludwig Pictures send you a screenshot to be sure it’s the painting you chose, and will be sure you receive the piece carefully packaged for travel. The insurance options for travel will also be discussed, unless you would like to arrange local pickup. Though rare, it’s possible that a poster you ordered was mislabelled. If that’s the case, please let us know at support@ludwigpictures.com within four days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!